Customers wishing to return parts for credit are required to fill in the form below please. Doug Smith Spares do offer refunds on stock items, provided they meet certain criteria such as:

Electrical items including PCB’s are non-returnable. 
Not been fitted
Unopened and in original packaging, with no additional writing or marks on the packaging. (by this we mean the box that comes with the part, not the carton we put it in to ship it to you)
Part was not specially procured from a supplier. (IE it was a Stocked item)

Warranty applies on all parts, but please be aware of the limitations, and restrictions which some manufacturers place on warranty claims. Parts that have failed under warranty will be replaced by the manufacturer, rather than refunded. 

It is important that you’ve read our Terms and Conditions prior to requesting a credit. 

RETURN AUTHORISATION

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Please give us the phone number you used on your order. (if there was one)

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Please tell us the Order number on which you received the original goods. (at the top of your invoice or docket)

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Please select the reason that best fits your circumstances

Which part or parts do you wish to return to us?

Please tell us any other details about the return.