Trading Terms/Policy on Warranty and Part Returns – August 2006
Disclaimer
Doug Smith Spares accepts no responsibility for any loss or damage, (whether direct, indirect or consequential) however arising, that may be suffered in any way though the fitment or use of any component, irrespective of such loss or damaged being deemed caused by said component, whether the component is faulty or otherwise. The diagnosis of appliances is complex and often requires specialised knowledge and equipment. Such diagnosis of faults is the responsibility of the customer. Due to legal requirements we are unable to give out technical advice.
Manufacturers names, models and part numbers are used for reference purposes only and do not indicate source of supply of parts. “Home” brand, generic or replacement parts may be supplied. The assessment of suitability of these parts is the responsibility of the buyer and should be made prior to purchase. Acceptance of parts is deemed acceptance of suitability.
Warranty Terms
All items Sold By Doug Smith Spares are warranted to be of high quality and are covered by a warranty for a period of twelve months from the date of purchase from us. Warranty covers all items sold for faults in manufacture or material, subject to the following conditions.
1. Original invoice must be presented
2. Parts must have been correctly fitted
3. Parts are not water damaged, or affected by another fault within the appliance
4. Parts have not been modified in any way or damaged in any way after sale
Some items returned under warranty may
be subject to manufacturers approval.
Parts accepted for warranty will be exchanged. No refunds will be given.
Warranty claims will only be considered on parts returned to our premises.
Light globes are not subject to any warranty.
Simpson Square motors will not be covered by warranty unless a new timer was
also fitted.
Buy-In Parts
All specially procured parts must be paid for in full at time of ordering, and, warranty terms not withstanding, are non-returnable and non-refundable.
All parts must be collected within 21 days of notification. Customers will be deemed to be notified after three failed attempts to contact them on three different days on the phone number given. Parts not collected within this 21 day period may be disposed of.
All items normally kept in stock, (Other than Electrical Components) may be returned for a full refund with no questions asked. Refunds will be given subject to the following conditions.
1. Parts must be in original condition and packaging, undamaged, unused, and in saleable condition
2. Parts must be returned within 21 days of invoice date.
3. Original invoice must be presented
4. Electrical components may not be returned for credit.
5. Appliances (either new, or factory seconds) may not be returned for credit.
Payment
we accept payment by cash, eftpos, credit card, direct debit, or cheque by prior arrangement. (cheques are not accepted as payment for goods on the cash sales accounts. we do accept cheques from account holders, and trade customers who's details have been previously verified on our files)
Credit Card warranties.
We accept credit card payment over the phone, internet or fax, as well as at the counter. By providing us with a credit card number the customer agrees to all charges, and to honour all agreements with their credit provider. The customer warrants that they are the legitimate holder of the card, and that they are acting lawfully in giving us the number. The number is supplied in good faith, and the customer accepts and agrees to honour all charges which are duly incurred in the transaction, whether or not their signature appears on a docket.
Failure to honour the agreement to pay for goods as described above, may incur a charge of $33 (including GST). Dishonoured credit card payments, and any associated fees may be charged to the customers credit card.
Dishonoured cheques
Offering a cheque for payment of goods, and then dishonouring the cheque is an offence in NSW, and in each case Doug Smith Spares may pass the dishonoured cheque to the police for processing. A Dishonoured cheque administration fee of $33 (including GST) is payable for each dishonoured cheque received. In the case of cash sales, all dishonours and the associated fees must be paid in full within 7 days.
Seniors Discount
We offer a 5% discount to eligible holders of seniors cards. (over 55 and no longer working) The card must be in the name of the person who is buying the goods, and must be presented at the time of ordering.
Trade Discounts
In order to obtain a trade discount an official trade order or contractors license must be produced at time of ordering. A discount may be given to:
1. Holders of electrical contractors licenses
2. AIA Members
3. Legitimate members of the appliance repair industry actively involved in the repair of appliances for payment.
Repairs
Doug Smith Spares do not repair goods, and as such no item should be left in our premises for purpose of repair.
Fitment Advice.
Whilst we try to accommodate all customers’ needs, we are forbidden from offering fitment advice, particularly where electrical components are concerned. Any information given to customers is of a general nature only, and is not to be construed as advice. It is the responsibility of the customer to ensure that he or she possesses the necessary skills required to fit the item.
Where the customer feels that they may not be fully equipped and able to safely and adequately conduct fitment of any item, we strongly recommend that the services of a tradesperson be employed.
We are happy to recommend a repairer who we consider to be trustworthy and reliable. We in no way, directly or implied, warrant the service or reputation of any repairer or service offered by said repairer, and the responsibility of choice whether or not to accept the recommendation of that repairer is borne entirely by the customer.
Acceptance of Terms
Purchasing or ordering of goods, or any other financial transaction with Doug Smith Spares, shall be deemed acceptance of all of these terms and conditions in their entirety by the buyer.
Credit accounts are offered to approved applicants under the following conditions.
Delivery and orders
Order numbers will be shown on invoices if they are furnished by the customer. Orders will be delivered by courier if the customer so wishes. Orders over $200 in value will be delivered F.I.S. for Sydney Metropolitan deliveries. A delivery charge may be applied for all other deliveries, and where possible the customer will be advised of the cost of delivery at the time of placing the order.
Invoices and statements
Invoices are sent with goods. Statements will be issued on the last trading day of each calendar month, and mailed to the address provided by the customer It is the responsibility of the account holder to check the statement and ensure that all invoices listed have been received. Any discrepancies must be notified to Doug Smith Spares within 14 days of the date of the statement. Any claims for invoices made outside this period will not be considered.
Change of Circumstance
It is the responsibility of the customer to notify Doug Smith Spares of any change of circumstance, including ownership of the business, change of address, or any other material change which may be reasonable expected to alter our decision to offer credit terms. This includes but is not limited to: solvency of the customer or related entities; or bankruptcy of the customer or related entities; or appointment of receivers or administrators in relation to the affairs of the customer or related entities; or any motions by ASIC in relation to the customer or its directors or related entities; or any appointment of trustees in relation to the affairs of the customer or related entities; or any unresolved legal action against the customer or its directors or related entities.
Payment of Accounts
The current month’s balance must be paid in full on or before the last trading day of the following month. For example all February invoices will be summarized on the February statement, which will be sent to the customer in early March. The February balance form that statement must be received by us no later than 31st march.
Acts of Default
An account is in default if it is not paid within the terms specified herein, or if you fail to notify us of change of circumstance, as described herein. If an account is in default:
We may cease supplying goods to the customer. Any decision to continue supplying goods to the customer does not constitute a waiver of the terms of trade, or the default.
The account becomes due and payable in its entirety, irrespective of the age of invoices on the account.
Interest may be charged on accounts which are in default. Such interest will be levied at the end of each month, and be equivalent to 2.5 times the RBA cash rate as advertised on the RBA websitre on the day the charge is levied.
An account management fee of $30 plus GST may be charged to the account for each month that the account remains in default.
Dishonoured cheques
Offering a cheque for payment of goods, and then dishonouring the cheque is an offence in NSW, and in each case Doug Smith Spares may pass the dishonoured cheque to the police for processing. A Dishonoured cheque administration fee of $33 (including GST) is payable for each dishonoured cheque received. In the case of Account customers the cheque payment will be reversed, and a new statement issued. The effects of the reversal of payment may result in the account falling account outside the agreed terms. If this occurs, the account must be brought back within terms within 7 days to avoid further fees being incurred.
Payment by Credit Card
30 day accounts may be paid using Bankcard, Mastercard or Visa Card. In order to pay by credit card customers must complete the credit card authority form, and by doing so agrees to abide by the following conditions:
Any account being paid by credit card must be finalised in full before the close of each month. (e.g. all February invoices will be charged to your credit card on the last trading day of February) You will then be sent a statement showing your invoices for the month, a payment on the last day, and an outstanding balance of zero.
Should any payment not be met, or any balance not be paid in full for any reason, a statement will be sent out which will show the amount outstanding. This amount is due and payable within the 30 day period as normal. Amounts not relating to the current period may be paid with a credit card by arrangement, but in that event, a levy will be charged to cover the bank charges etc.
Buy-In Parts
Any parts specially procured on behalf of the customer will be invoiced to the customer upon receipt by Doug Smith Spares. All parts that are to be collected by the customer must be collected within 21 days of notification. Customers will be deemed to be notified after three failed attempts to contact them on three different days on the phone number given. Parts not collected within this 21 days may be disposed of.
Acceptance of terms
Purchasing or ordering of goods, shall be deemed acceptance of all of these terms and conditions in their entirety by the buyer.
Returns Policy:
Parts returns
Parts may be returned for exchange or refund subject to the following conditions:
1. All specially procured parts are non-returnable and non-refundable.
2. Parts must be in original condition and packaging, undamaged, unused, and in salable condition.
3. Parts must be returned within 21 days of invoice date.
4. Original invoice must be presented, or invoice number quoted.
Warranty Conditions
Most parts (other than glass components) are covered by manufacturers warranty. Parts considered for warranty claims must meet the following conditions,
1. Original invoice must be presented or invoice number quoted
2. Parts have been correctly fitted
3. Parts are not water damaged
4. Parts have not been modified in any way or damaged in any way after sale
5. Components have not been affected by another fault within the appliance
Parts returned under warranty may be
subject to manufacturers approval.
Parts accepted for warranty will be exchanged. No refunds will be given.
Warranty claims will only be considered on parts returned to our premises, and
responsibility for cartage is with the customer.
Light globes are not subject to any warranty.
Credit Notes
Credit will be raised on the day that they are processed. The credit note will not be assigned to the balance outstanding for the month that the parts were purchased. For example, a part bought in February must be paid for with the February statement. If it was sent back in March, it will be credited in March, and the credit will appear as a reduction in the amount owing for March.
Click here for an account application form.